FAQs
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Whether you’re just getting started or already a pro, our FAQ section covers everything you need—from billing to features—to make your experience smoother.
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Plans & Pricing
Using UGCEN
Accounts & Teams
Billing & Payment
Can I switch plans later?
Yes, you can switch plans at any time. We've made it easy to upgrade or downgrade your subscription based on your changing needs:
- Upgrading: When you upgrade to a higher plan, the changes take effect immediately. We'll prorate your billing and only charge you the difference for the remainder of your billing cycle.
- Downgrading: You can downgrade your plan at any time, and the changes will take effect at the end of your current billing cycle.
- Team to Individual: If you need to switch from a team plan to an individual one, you can do so from your billing settings. Note that team-specific features will no longer be available.
- Free to Paid: Upgrading from a free plan to a paid plan gives you immediate access to premium features.
Your project data and generated contents will remain intact during plan changes. Visit the Billing section in your account settings to manage your subscription.
Do you offer discounts for teams or education?
Yes, we offer special pricing for both educational institutions and qualified teams:
Education Discounts
- Students: 25% discount for starter & growth+ accounts for the duration of your studies with a verified student email.
- Teachers: 15% discount for starter & growth+ accounts for verified educators.
- Educational Institutions: Campus-wide licensing with significant discounts for universities and schools.
- Classrooms: Teaching licensing with significant discounts for teaching purposes with unlimited private generations.
Team Discounts
- Non-profit Organizations: Qualified non-profits receive a 25% discount on team plans.
- Open Source Projects: Free starter accounts for qualifying open source projects.
- Startups: Eligible startups can receive credits through our startup program.
- Volume Discounts: Organizations with 10+ users qualify for volume pricing - contact our sales team for a custom quote.
To apply for education or non-profit discounts, contact us via email or chat and submit verification of your status.
What kind of support is included?
We offer tier-based support depending on your plan:
- Free plan users get access to basic email support.
- Starter & Growth+ plan users enjoy priority email support and live chat during business hours.
- Enterprise plan users come with a dedicated success manager and 24/7 assistance.
Need more details?
What is UGCEN and how does it help my business?
UGCEN is an AI-powered content platform that helps brands, marketers, and agencies create professional UGC-style videos and visuals at scale — increasing reach, conversions, and ROI without traditional production costs.
Core Features
- Built to simplify content creation while delivering consistent, high-quality results at scale.
- Designed to help teams move faster without sacrificing creativity or brand integrity.
- Powered by intelligent automation to maximize efficiency and performance.
- Focused on driving real business impact through engaging, conversion-ready content.
- Flexible enough to support creators, teams, and enterprises alike.
- Committed to innovation, reliability, and measurable growth for every customer.
What types of content can I create with UGCEN?
You can generate AI actor videos, long-form stories, brand testimonials, faceless videos, voiceovers, and on-brand visuals — all optimized for social ads and digital channels. Access to the community marketplace
Do I need filming skills or a camera to use UGCEN?
No. UGCEN uses drag-and-drop AI avatars, intelligent editing, and automated scripting so you can create high-quality content with no camera, crew, or editing experience.
Can I customize the videos to match my brand?
Yes. Choose from thousands of templates and avatars, customize scripts, voices, and visuals to ensure output aligns with your brand voice and marketing goals.
Is the content generated suitable for social platforms?
Absolutely — every asset you create is sized and styled for major platforms like TikTok, Instagram Reels, YouTube Shorts, and more, helping you reach your audience where they scroll.
Who is UGCEN designed for?
UGCEN supports ecommerce brands, affiliate marketers, retailers, creative agencies, SaaS and app marketers, and DTC brands — helping each group amplify content production and performance.
Do I own the content I generate?
Yes — all AI-generated videos and visuals produced on UGCEN are yours to use commercially across ads, websites, and social media.
Do you offer discounts for teams or education?
Yes, we offer special pricing for both educational institutions and qualified teams:
Education Discounts
- Students: 25% discount for starter & growth+ accounts for the duration of your studies with a verified student email.
- Teachers: 15% discount for starter & growth+ accounts for verified educators.
- Educational Institutions: Campus-wide licensing with significant discounts for universities and schools.
- Classrooms: Teaching licensing with significant discounts for teaching purposes with unlimited private generations.
Team Discounts
- Non-profit Organizations: Qualified non-profits receive a 25% discount on team plans.
- Open Source Projects: Free starter accounts for qualifying open source projects.
- Startups: Eligible startups can receive credits through our startup program.
- Volume Discounts: Organizations with 10+ users qualify for volume pricing - contact our sales team for a custom quote.
To apply for education or non-profit discounts, contact us via email or chat and submit verification of your status.
What kind of support is included?
We offer tier-based support depending on your plan:
- Free plan users get access to basic email support.
- Starter & Growth+ plan users enjoy priority email support and live chat during business hours.
- Enterprise plan users come with a dedicated success manager and 24/7 assistance.
Need more details?
Can I switch plans later?
Yes, you can switch plans at any time. We've made it easy to upgrade or downgrade your subscription based on your changing needs:
- Upgrading: When you upgrade to a higher plan, the changes take effect immediately. We'll prorate your billing and only charge you the difference for the remainder of your billing cycle.
- Downgrading: You can downgrade your plan at any time, and the changes will take effect at the end of your current billing cycle.
- Team to Individual: If you need to switch from a team plan to an individual one, you can do so from your billing settings. Note that team-specific features will no longer be available.
- Free to Paid: Upgrading from a free plan to a paid plan gives you immediate access to premium features.
Your project data and repositories will remain intact during plan changes. Visit the Billing section in your account settings to manage your subscription.
Do you offer discounts for teams or education?
Yes, we offer special pricing for both educational institutions and qualified teams:
Education Discounts
- Students: 25% discount for starter & growth+ accounts for the duration of your studies with a verified student email.
- Teachers: 15% discount for starter & growth+ accounts for verified educators.
- Educational Institutions: Campus-wide licensing with significant discounts for universities and schools.
- Classrooms: Teaching licensing with significant discounts for teaching purposes with unlimited private generations.
Team Discounts
- Non-profit Organizations: Qualified non-profits receive a 25% discount on team plans.
- Open Source Projects: Free starter accounts for qualifying open source projects.
- Startups: Eligible startups can receive credits through our startup program.
- Volume Discounts: Organizations with 10+ users qualify for volume pricing - contact our sales team for a custom quote.
To apply for education or non-profit discounts, contact us via email or chat and submit verification of your status.
Can I get a refund if I cancel early?
Our refund policy for early cancellations works as follows:
Monthly Subscriptions
- Monthly plans are billed in advance and can be canceled at any time.
- When you cancel a monthly subscription, your plan will remain active until the end of the current billing period.
- We do not provide prorated refunds for the unused portion of the month when you cancel a monthly plan.
Annual Subscriptions
- For annual plans canceled within the first 14 days, we offer a full refund without providing any reason. Provided that the credits allocated to your payment have not been consumed.
- For cancellations after 14 days but before the full year, we may provide a prorated refund for the unused months, less a 20% early termination fee.
- Contact our billing team with your specific situation for consideration.
Special Circumstances
- If you're canceling due to technical issues or service unavailability, please contact our support team before canceling.
- Educational and non-profit subscriptions follow the same refund policies.
- Enterprise plans have custom terms specified in your contract.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
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