Last updated: [22 Jan 2026]
UGCEN (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, software, APIs, and services (collectively, the “Services”). By using the Services, you consent to the practices described in this Policy.
1. Information We Collect
1.1 Information You Provide
We may collect personal information that you voluntarily provide, including but not limited to:
- Name
- Email address
- Account login credentials
- Billing and payment information (processed by third-party payment providers)
- Customer support communications
- User-generated content, prompts, files, or media uploaded to the Services
1.2 Information Collected Automatically
When you use the Services, we may automatically collect certain information, including:
- IP address
- Device type, operating system, and browser type
- Usage data, logs, timestamps, and interaction data
- Referring URLs and access times
This information is used for analytics, security, fraud prevention, and service improvement.
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable core website functionality
- Remember user preferences
- Analyze usage and performance
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Services.
2. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Services
- Create and manage user accounts
- Process payments and subscriptions
- Improve product features and user experience
- Communicate with you about updates, security notices, and support
- Detect, prevent, and investigate fraud, abuse, or illegal activity
- Comply with legal and regulatory obligations
3. AI Processing and User Content
UGCEN uses artificial intelligence and machine learning technologies to process user inputs and generate outputs.
- User inputs may be processed to provide the requested Services
- We do not use your private content to train public AI models unless explicitly disclosed or required to operate the Service
- Aggregated and anonymised data may be used to improve system performance and reliability
You are responsible for ensuring that any content you upload complies with applicable laws and does not include personal data you do not have the right to share.
4. Sharing and Disclosure of Information
We do not sell your personal information.
We may share information with:
- Trusted service providers (e.g. hosting, analytics, payment processing) who process data on our behalf
- Legal authorities where required by law, regulation, or legal process
- Third parties in connection with a merger, acquisition, or sale of assets
All third-party processors are required to maintain appropriate security and confidentiality measures.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including legal, accounting, or reporting obligations.
You may request deletion of your account and associated data, subject to legal or operational retention requirements.
6. Data Security
We implement reasonable administrative, technical, and organisational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent where applicable
Requests may be submitted via the contact details on ugcen.com. We may require identity verification before fulfilling requests.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We take steps to ensure adequate safeguards are in place for such transfers where required by law.
9. Children’s Privacy
The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided personal data, please contact us so we can delete it.
10. Third-Party Links
The Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Services constitutes acceptance of the revised Policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through the details provided to legal@ugcen.com.